Privacy policy

Privacy Policy – Vertex Trading Wholesale

Last updated: October 16, 2026

Vertex Trading Wholesale operates this website and online store, including all related content, features, products, services, and tools, to provide customers with a convenient and personalized shopping experience (the “Services”). Our store is powered by Shopify, which enables us to offer and manage these Services.

This Privacy Policy explains how Vertex Trading Wholesale collects, uses, stores, and shares your personal information when you visit our website, browse our products, place an order, or communicate with us. By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Personal information refers to any information that identifies you or can reasonably be associated with you. Depending on how you interact with our website, we may collect the following:

  • Contact Information: Your name, billing address, shipping address, email address, and telephone number.

  • Account Information: Your account username, password, preferences, and other account-related details.

  • Order and Transaction Information: Products you browse, add to your cart, purchase, return, or exchange, along with relevant order history.

  • Customer Communications: Information you provide when contacting our customer support team, submitting inquiries, or providing feedback.

  • Device and Browsing Information: Your IP address, browser type, device information, network details, and interactions with our website.

Payment Information: We do not directly store your complete payment card details. Payments are processed through Shopify Payments or other third-party payment providers, depending on the payment methods available at checkout.

2. How We Collect Your Information

We collect personal information through several methods, including:

  • Directly from you: When you create an account, place an order, subscribe to marketing communications, or contact us.

  • Automatically through our website: When you browse our store, cookies and similar technologies may collect information about your device and website activity.

  • Through service providers: We may receive information from Shopify and other providers that support our store operations, payment processing, shipping, analytics, and customer service.

  • From third parties: We may receive relevant information from advertising platforms, marketing partners, and other third parties, where permitted by applicable law.

3. How We Use Your Information

Vertex Trading Wholesale may use your personal information for the following purposes:

  • Order Processing and Fulfillment: To process purchases, arrange deliveries, manage returns and exchanges, and provide order confirmations.

  • Customer Experience: To personalize your shopping experience, remember preferences, and recommend relevant products.

  • Customer Support: To respond to questions, resolve issues, and communicate important information about your orders.

  • Marketing and Promotions: To send promotional emails, communicate special offers, and provide information about products, where permitted by law and subject to your preferences.

  • Website Improvement: To understand customer behavior, analyze website performance, and improve our products and Services.

  • Security and Fraud Prevention: To identify suspicious transactions, protect customer accounts, and maintain the security of our website.

  • Legal Compliance: To comply with applicable laws, respond to lawful requests, and protect our legal rights.

4. How We Share Your Information

We may share personal information with trusted third parties when necessary to operate our business and provide our Services. These parties may include:

  • Shopify: To operate our online store and support order management and other e-commerce functions.

  • Service Providers: Including payment processors, shipping and delivery companies, website hosting providers, analytics services, and customer support providers.

  • Advertising and Marketing Partners: To help us promote our products and measure the effectiveness of marketing campaigns, where permitted by applicable law.

  • Business Affiliates: Where necessary for legitimate business operations.

  • Business Transaction Parties: In connection with a merger, acquisition, restructuring, or sale of business assets.

  • Legal Authorities: When disclosure is required by law or is necessary to protect