Terms of service

Terms of Service – Vertex Trading Wholesale

Overview

Welcome to Vertex Trading Wholesale. These Terms of Service govern your access to and use of our website, products, and services (collectively, the “Services”). By visiting our website or making a purchase, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these terms, please discontinue use of our Services.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and Services.

1. Accounts

You must be legally capable of entering into a binding agreement under the laws applicable to you to use our Services or make purchases.

You are responsible for providing accurate, current, and complete information when creating an account or placing an order. You must keep your account credentials secure and are responsible for activities carried out through your account.

Please notify us promptly if you suspect unauthorized access to your account.

2. Products and Orders

Vertex Trading Wholesale aims to display product descriptions, images, colours, sizes, and other details as accurately as possible. However, actual product colours and appearances may vary depending on your device, screen settings, lighting, or other factors.

Product availability, descriptions, specifications, and prices may change without prior notice.

When you place an order, you submit an offer to purchase the selected products. An order confirmation acknowledging receipt does not necessarily mean that your order has been accepted. We reserve the right to decline or cancel an order where permitted by law, including in cases of suspected fraud, pricing errors, product unavailability, or incorrect order information.

If payment has already been received for an order that we cancel, any applicable refund will be processed in accordance with our refund procedures and applicable law.

Our Return & Refund Policy explains the conditions and procedures for eligible returns, exchanges, and refunds.

3. Payments and Pricing

Payments are processed through Shopify-supported payment services or other third-party payment providers available at checkout.

Vertex Trading Wholesale does not directly store complete payment card details. Payment information is handled by the relevant payment provider in accordance with its security procedures and privacy policy.

All prices, promotions, and discounts are subject to change, where permitted by law. The total amount payable, including any applicable shipping charges, taxes, or other fees, will be presented during checkout where applicable.

Customers are responsible for reviewing their order details and the total payable amount before completing a purchase.

4. Shipping and Delivery

We aim to process and deliver orders within 3 to 7 business days, although delivery times may vary depending on the destination, courier operations, product availability, customs clearance, and other circumstances beyond our control.

Any delivery timeframe displayed on our website is an estimate unless expressly stated otherwise.

Once an order has been dispatched, tracking information will be provided by email where available. If your shipment is delayed, missing, or appears to have been lost, please contact us so we can assist with an investigation.

Nothing in these Terms excludes or limits any responsibility or consumer rights that cannot legally be excluded under applicable law.

5. Intellectual Property

All content on the Vertex Trading Wholesale website, including logos, branding, text, product descriptions, graphics, photographs, designs, and other materials, is owned by Vertex Trading Wholesale or its respective licensors, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without prior written permission from the relevant rights holder, except where permitted by law.

All trademarks, product names, and third-party materials remain the property of their respective owners.

6. Prohibited Uses

You agree not to use our website or Services:

For any unlawful, fraudulent, or misleading purpose.
To violate applicable laws, regulations, or the rights of others.
To interfere with the security, functionality, or proper operation of our website.
To attempt unauthorized access to our systems, accounts, or data.
To submit false information, malicious code, or harmful material.
To copy or exploit our website content for unauthorized commercial purposes.

We may restrict or suspend access to our Services where reasonably necessary and legally permitted.

7. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment providers, or other external services.

These third parties operate independently and may have their own terms, privacy policies, and practices. Vertex Trading Wholesale does not control third-party services and is not responsible for their content or policies.

Your use of third-party services is subject to the terms and conditions applicable to those services.

8. Limitation of Liability

To the extent permitted by applicable law, Vertex Trading Wholesale shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or Services.

We do not guarantee that our website will always be uninterrupted, error-free, or free from technical issues.

Nothing in these Terms excludes or restricts liability where such exclusion or restriction would be unlawful. These Terms do not affect any statutory rights you may have as a consumer, including rights relating to faulty, misdescribed, or incorrectly supplied products.

9. Governing Law

These Terms of Service are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply to your purchase.

Disputes will be handled by the courts with appropriate jurisdiction, subject to applicable law and any consumer rights concerning where legal proceedings may be brought.

10. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business operations, website features, products, or legal requirements.

Any updated version will be published on this page with a revised date where appropriate. Your continued use of our Services after an update does not remove any rights you may have under applicable law.