Shipping policy

Shipping & Delivery Policy – Vertex Trading Wholesale

At Vertex Trading Wholesale, we aim to ensure that your orders are processed and delivered as smoothly and efficiently as possible.

Processing and Delivery Times

We aim to process and deliver orders within 3 to 7 business days. Delivery times may vary depending on your delivery location, product availability, courier operations, weather conditions, and other circumstances beyond our control.

For international orders, additional time may be required due to customs clearance or other import procedures.

Order Tracking

Once your order has been dispatched, we will send tracking information to the email address provided at checkout, where tracking is available. You can use these details to follow your shipment's progress.

Shipping Delays

Although we work to meet the estimated delivery timeframe, delays may occasionally occur due to courier disruptions, customs inspections, adverse weather, or other unforeseen circumstances.

If your order is delayed, please contact us for assistance. We will make reasonable efforts to help you obtain an update from the relevant delivery provider.

Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us so we can investigate the matter.

Responsibility for shipments and available remedies will be handled in accordance with the applicable shipping terms and consumer protection laws. Nothing in this policy excludes or limits any rights you may have under applicable law.